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Our common questions
Do you offer international shipping?
Do you offer international shipping?
Yes, we ship worldwide! Shipping times and costs vary depending on your location. Please see our shipping policy for details.
What payment methods do you accept?
What payment methods do you accept?
We are committed to providing you with a seamless and secure checkout experience. That’s why our store offers two of the most trusted payment solutions: PayPal and Stripe, both of which include buyer protection.
How long will it take to receive my order?
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery times depend on your location and the shipping method chosen at checkout.
Can I return or exchange a watch?
Can I return or exchange a watch?
Yes, you can return or exchange a watch.
We have a 30-day return policy. To be eligible, the watch must be in its original condition, unworn, with tags, and in its original packaging. For exchanges, return the item first, and once accepted, place a new order. More information: Refund Policy
Do your watches come with a warranty?
Do your watches come with a warranty?
How do I track my order?
How do I track my order?
Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your shipment.
What should I do if I receive a defective or incorrect watch?
What should I do if I receive a defective or incorrect watch?
If you receive a defective or incorrect item, please contact our customer support. We’ll assist you with a replacement or refund.
Can I adjust the watch strap size?
Can I adjust the watch strap size?
Yes, many of our watches come with adjustable straps. But why stop there? You can visit a local jeweler or watch repair shop for professional assistance, or check out our awesome collection of watch straps and give your watch a whole new look!
How can I contact customer support?
How can I contact customer support?
You can reach us through our contact form, email at support@watchsale24.com, or via WhatsApp and Telegram +380937891341. We are available to help you Monday through Friday, 8:00 AM to 6:00 PM UTC (2:00 AM to 12:00 PM EST).